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I also am one of the consumers that got duped into the $39.80 payment. I think that it is a shameful business practice to advertise a quick, easy and cheap start-up, and then conveniently charge close to forty dollars two weeks later.
I remember no blatant statements of the need to cancel upon my checkout, and I absolutely saw no statement of the extreme amount that would be charged. There is NO SERVICE that this website can provide that is worth the monthly charge.
I am highly disappointed and feel used by this company. I guess it's just another way for big companies to suck money from busy in-need people.
Tip for consumers:
I would never recommend this company- find another way.
Lara F.'s review of LiveCareer earned 2 Very Helpful votes
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The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Cv has been submitted 2 weeks ago,guaranteed 2-3 bus.day to be corrected. No-one answered the...
Hi Lara F.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
As a courtesy, I refunded 2 charges of $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer