Lana W.

BEWARE! I NEVER received my shoes!
To make a long story short, there was a mix-up with UPS and my shoes were delivered to the wrong place – gone, never to be seen again. Customer service at Shoebacca will do absolutely nothing about it! They keep passing the buck to UPS (who also can't/won't do anything). At the end of the day, I didn't order shoes from UPS, I ordered them from Shoebacca! After numerous phone calls over the course of 6 weeks asking where my shoes were, they finally informed me that they were delivered (to God knows where) so they were no longer responsible. Then, the Customer Service Manager proceeded to argue with me needlessly and childishly for nearly 30 minutes in total as I begged and pleaded for them to either refund my $41.99 or send me the shoes. In the end, she essentially told me she would prefer to lose my business and the business of anyone I could tell about my experience rather than make my situation right. I am out money and shoes and they couldn't care less. Spread the word – they DO NOT care about their customers! Don't give them business!