Lana T.

I am very disappointed with the fact that I cannot claim my duty and taxes with Canadian Customs due to the fact that Venus processed my credits too late. I called Venus to explain and told me there is nothing they can do. Today, I called to check on 9 back order items ordered on May 8,2015 and was told by the customer service agent that the order would only be shipped in August as they were told to hold the b/o items and ship all at once. Items that were supposed to have been shipped on June 1, 15, 18, 25 and the latest date was one item for July 15,2015. The summer is almost over and will not even benefit from wearing the Gladiator wedges and cloths that I purchased. This may be the last time that I will be ordering as I am very disappointed with the service I have received and ordering from Canada is extremely expensive. Venus did not want to make any exceptions regardless of the amount I spent and orders placed within a months time. I placed a new order on June 12,2015, received it on June 22,2015. Venus could have shipped the back order items with this new order being such a good customer. I am very disappointed and not sure if I would recommend anyone ordering from Venus.