Lana S.

Dear Jollychic lovers,
Unfortunately I must say, that at my first try of ordering with this company it went as wrong as it could be, or almost... Basically I ordered 2 winter coats on 11th of December, one of them was supposed to be someone´s christmas present. Today it is 25th of January, and still nothing. I contacted their assistants several times, and was only told to wait. How long can one person wait? My Christmas was ruined, I had to get another similar coat for present, and now I am told that I will only get a refund when the package returns to china. Considering that last tracking shows that 2 weeks ago it was in London (13th of jan.), I feel like I have to wait for another 2 month to get my money back. After all of this I amthe one to pay... wel... you can read my today´s conversation with assistant today. Hope nothing like this will ever happen to any of you.
Kerry: Hi. Welcome to Jolly chic, this is Kerry, may I help you?
Visitor: Hi Kerry, I would like to cancel my order
Visitor: Order NO. B**************
Kerry: May I have the reason, please?
Visitor: It´s been almost 2 month and i still didn´t get it, so, as winter is over in my country (and I ordered 2 winter coats) I don´t want them any more. Plus, I am very dissapointed with the service of Jollychic.
Kerry: Thank you for your information, please hold on for a minute, I will check for you now
Visitor: thank you
Kerry: Jan 13,2016
12:10 pm
Customs releaseZJS International
London
Kerry: Your order is in transition now, could you please wait for a few days? Visitor: no, thank you, I have had enough
Kerry: Could you please refuse to sign your order when your order delivered?
Visitor: ofcourse
Kerry: When your order returns to our company, we will give you a full refnd.
Visitor: I don´t think so
Visitor: It is not my fault that it is taking 2 month to deliver such a small thing,
Visitor: it was not my delay, it is yours. On your website it is said that the delivery takes about 2 weeks,
Visitor: if a company advertises something to a customer, it should comply, and not ask me to wait another 2 month to see my money back
Kerry: No worries, once your order returns, we will give you a full refund
Visitor: i dont want to know
Visitor: what do you mean no worries?
Visitor: it is your transporter, so deal with it, why do I have to wait if it is your problem with delivery agents?
Visitor: I wish to have a contact of commercial department of this company please
Kerry: Your order is in clearance, so there is a delay
Visitor: I don't want to know
Visitor: I ordered on 11th of december, it should havebeen here before christmes
Visitor: so, not only you ruined my christmas gift for my sister, you also tell me to wait to get my money back, as you failed to keep promices?