I ordered a dress in size 12 according to the size chart (I am very petite, 112 lb) and recived it a week later. That was good. The problem was that the dress that I got was NOT the one I ordered. I tryed it on any way. Fit me perfectly even though it was in size 6. So I called them and asked to switch my dress size from 12 to 6. And I was told that I would have to pay $50 restocking fee! I canceled my order. And had to wait a week and then call about my refund. So, Ladies, don't waist your time and money and take your business elsewhere.
Hi Lana.
Thank you for your comment. I am sorry to hear you were not satisfied with your order. I'm glad to hear you were happy with the time in which it was delivered, however I understand your frustration with the restocking fee. Although I understand, we do our best to ensure every customer knows about our return policy before the customer makes their purchase. This was the return policy in which you agreed to before you made your purchase. TO review our policy, please visit our website: https://newyorkdress.zendesk.com/hc/en-us/articles/115015491628-What-is-your-Return-Policy- If you have any further questions, please give a call or chat with us online and we will do our best to assist you in every possible way.
All the best,
NewYorkDress.