Lalli G.

I was satisfied with LawDepot.com until I tried to cancel my subscription. I originally signed up for the free trial, which they make you place a credit card for, and then I let it renew because I thought I would use it for some additional documents. When I decided to cancel, I feel that LawDepot.com purposely makes it difficult to cancel by never having a live person answering the phone to handle cancellations, and for misleading cancellation information on the Live Chat. This is what I was told by George in Live Chat: You are now speaking with George of Technical Support.

George: To manage your subscription:
Sign in to your account at www.lawdepot.com.
Go to 'My Account'. Click on the tab 'Subscriptions'. From here, you can change your subscription renewal option

Your party has left this session.

There is no link labeled "My Account" on the page after you sign in. After searching around the site drop-down menus, I noticed there is my personal email address in upper right corner, and I clicked on it to discover that was the link to My Account. Also there is no link labeled "Subscriptions"; there is one labeled "Site Subscriptions" which I guessed was the right one, and it was hidden half way down another drop-down menu.
On top of this, before I had any chance to follow his directions, George ended our chat immediately, without any chance for me to ask any follow-up questions, like how to get a confirmation number for my cancellation. If I were less internet savvy, like an older person (like the ones they have photos of on the website), I would have a very difficult time navigating the website, especially to cancel my membership, which makes it appear the company purposely designs the site that way.

On top of that, they claim they have been featured on ConsumerReports.org, when I clicked the link on the LawDepot.com site, ConsumerReports.org was not one of the sources listed on their own site!, and a search of the ConsumerReports.org website only resulted in an article where CR mentioned LawDepot.com as one possible source for rental agreements, not a feature or review of the website.

I will not be recommending LawDepot.com to anyone, in fact I will dissuade anyone from using it, and especially not to any older people.

Dissappointed in their greed and lack of company moral character,
Lalli G.