Lacy B.

If I could give 0 stars I would. I ordered my products on 7/29/2014. Per their website my order should have shipped within 1-4 days and I should have received it 7-10 days after that. There was no activity on my order after 8 days so I contacted them via their service ticket program. The response I received was that one item was now on back order (even though it was still listed as available per their site) and they would ship my order after the item in question was in stock on the 25th. When I raised concern about this they offered me a 10% coupon for my next purchase. When I complained yet again that their customer service was less than sub par they informed me that they shipped the in stock items of my order and I could receive them in 7-25 days! The tracking information given was not valid and I was not able to track my package. By this point I threatened to contact Paypal, my states Attorney General, as well as my bank. With that threat they told me the remainder of my order shipped 8/22/2014. I contacted the shipper this morning 8/28/2014 and they have yet to receive my package and have only received electronic notification of said package on 8/21/2014. I have now started a claim with Paypal, and contacted my Attorney General. This is ridiculous! DO NOT BUY FROM DRESSLILY.COM