Scentmatchers is a scam. It couldn't be farther from Beverly Hills. It's located in Gaylord, Michigan. I ordered New West by Aramis. It smells NOTHING like New West. It smells like potpourri a grade schooler would make, which given the false advertising of this company and the scathing reviews I've read about them, my assessment is probably closer to the truth than what we realize.
I contacted the company, and they said "we tried our best in making my scent". I chuckled at this, because their website claims to be able to match 99% of all scents. Again, mine smells like a grade schoolers experiment gone wrong. I have gotten no response from the company on whether they will pay return shipping, which they should, but I took a risk in ordering this so I guess that's my penalty.
I hoped that I'd found a real replica, but sadly I did not. I have some of the original still, but it looks like when it's gone it's gone.
I have not returned my perfume yet, to see if they actually will abide by their refund policy, I'll be contacting my credit card company to ensure they do. I will also be filing with the BBB and the attorney general. If you've been scammed by this company I recommend you do too.
DO NOT ORDER FROM THIS COMPANY. IT IS A JOKE. GOOGLE THE REVIEWS.
Hello,
I'm sorry you've had an unpleasant experience and did not like your fragrance. I tried to help you more personally via e-mail but could not find a Christine that ordered New West recently. You can return the product for a complete refund. If you have an further questions or problems please contact me personally at support@scentmatchers.com and I'll take care of it. Our company has an excellent rating with the Better Business Bureau, there's no reason to be concerned about not getting your refund.
Best Regards,
Jennifer Monroe
Customer Service Manager
Scentmatchers.com