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I bought a prom dress on this site, and it was very falsely advertised. My dress was shipped in a plastic bag so a lot of damage had been done to it, and it was very cheaply made. I have been working on getting a refund for almost a week now and the customer service is pathetic. I have been sending emails back and forth just trying to get the shipping information. To make the refund more impossible, they give you deadlines to give them the information.
This is the worst service I have ever experienced, and the worst item I have ever received. DO NOT ORDER FROM THIS SITE.
Kyra T.'s review of DHgate earned 3 Very Helpful votes
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi Kyra T.
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution. Thank you so much and have a nice day!
Regards,
Cess
Dhgate Customer Service