Kylie V.

Amazon never disappoints! Customer Service is great!

I've never had an issue with Hautelook and receive things in a timely manner. I also love that I can return anything I buy from their site to Nordstrom Rack.

I ordered a dress from here and it didn't look anything like the picture, they steal pictures from other websites and bloggers and try to recreate the dress it is never the actual dress in the picture. The customer service was horrible and would not refund my money or let me send back the item. I had to open a dispute and try to escalate the dispute. They then told me they would refund me if I gave them a 5 star rating on their website! Never again will I waste my time!

I ordered a dress from here and it didn't look anything like the picture, they steal pictures from other websites and bloggers and try to recreate the dress it is never the actual dress in the picture. The customer service was horrible and would not refund my money or let me send back the item. I had to open a dispute and try to escalate the dispute. They then told me they would refund me if I gave them a 5 star rating on their website! Never again will I waste my time!

I ordered a dress from choies.com and it came with a huge rip in the side of it! Cheap fabric and very poorly made. I went on their website to get their customer service information and emailed them all my information and a picture of the hole in the dress. It took them forever to respond and once they did they told me the hole was along the seam and it would be easy for me to sew! It wasn't until I starting calling out what a scam website they were and saying I was going to report them to the better business bureau that they finally gave in and refunded my money. They do not give out a phone number for you to call nor any return label information to send anything back. I should have researched a little more before buying from their site. Hopefully other people won't make the same mistake.