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Kyle R.

Contributor Level

Total Points
83

1 Review by Kyle

  • LiveCareer

10/14/15

Original paid for the 14 days in order to prepare for a job search. Then noticed that $40 dollars was taken out. 40 FREAKING DOLLARS! Why would anyone agree to pay that much for a service that you will you use maybe twice a year. Will not use this service in the future and will not recommend to anyone else.

UPDATE: Also, to add insult to injury, when i went to cancel my subscription they tired offering my a year subscription for what they are charging me a month! This service is a total scam

Tip for consumers:
DONT USE

Service
Value
Shipping
Quality
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Laura T. – LiveCareer Rep

Hi Kyle R.,

I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. Customers can cancel at any time. We also offer a year subscription, which the best value for full access to your resume and cover letters for the entire year.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com

Best Regards,

Anna

LiveCareer

Kyle Has Earned 3 Votes

Kyle R.'s review of LiveCareer earned 3 Very Helpful votes

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