I will forever order from NAPS!
On my most recent order my product was seized, I immediately contact NAPS customer service team as described per their website. After providing the proper documentation I was informed that a replacement order would be shipped. As usual this order came in a timely matter and was exactly what I ordered.
Quality is superb! This is always dependent on what brand you chose. I have ordered both Geneza and Dragon, both are good choices. Also the description of the products are accurate both in what is does AND the gear you will receive.
My experiences with NAPS and shipping have always been positive, and by positive I mean fast. Once your order is processed you should expect it closer to the two week time frame.
With its excellent customer services, fast shipping and quality gear NAPS has a truly has a customer forever.