Looked@ a console table on the site. Knew I wanted to put some AD/VD equipment on the lower shelf, but not sure if could support the weight. Called C. S. and asked if they knew. Nice lady said she didn't know but would check with mfg. 5 or so minutes on hold, she got the answer. Placed order arrived a day or 2 passed expected delivery date. Seriously, this is so not an issue. But there was an essential part missing as per diagram, for assembly. BF was assembling, as that's what good BF's do. Called Sunday(yes C. S. is there in Sunday), had the missed part FedEx'd in my hand on Tuesday.
Very happy camper here. :)