Kurt R.

Good photography and dimensional information. Website is easy to use.

I ordered a GPS Navigation system for $90 and they sent a $40 substitute without my permission, without informing me, and refused to acknowledge that they had done so until repeated email correspondence. The item they sent does not meet my requirements and I asked them to arrange to have it shipped back. I worked with customer service to no avail. I asked to speak to a supervisor and was not allowed. I tried reaching some other person in customer service through facebook. They refused to help and then blocked me from their page (and I was not rude - simply factual). The issue is that they insisted I pay for return shipping. This is their error, not mine. It would cost $95 in return shipping to obtain my $90 refund. I will have spent $185 ($90 order + $95 shipping) and they would refund $90. I filed a paypal claim and Banggood denied it using the same customer service person. They now claim (through paypal) that they will refund the cost of the shipping when they get the product back. I would be risking another $95 that would be completely at their discretion to refund. I've asked them to prepay shipping. And FYI, the Federal Trade Commission rule is that a receiver is not obligated to pay for or return an item sent to them without their permission. (I will let it go to resolution through paypal if this is the extent of their offer.) I received polite responses (similar to the ones on this site) and they turned out to be insincere. They have done nothing - NOTHING - to address the problem that they knowingly created and tried to gloss over. I too have ordered many things from this site and been pleased until I needed their honest help to correct their problem. They have done NOTHING to help. Order ******* on 2/15/15. If they are sincere in helping resolve the problem they created, I will gladly inform everyone on this site. I had great experiences with the product from this vendor in the past and thought this was just a glitch. If it's a glitch, it's one I have not been able to escape. Bottom line, they have $90 and I never got what I ordered. Besides the obvious accountability aspect, I am completely baffled by their determination to alienate a good customer over their mistake.

Update: After writing this review and stating clearly for the sixth or seventh time that I would let this go to Paypal resolution, I finally engaged someone in an email discussion. I demonstrated that return freight would be about $60 and they reluctantly refunded my money. I have since used alternate websites for ordering day-to-day items. Aliexpress has been particularly reliable and better priced.