K S.’s Reviews of Groupon & more

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“I had posted in the past about an issue with Ideeli”

10/29/13

I had posted in the past about an issue with Ideeli. Guess what, I have a similar problem, AGAIN! I ordered a suitcase, did not arrive for 4 months, contacted customer service to find out what's going on. They said they were out of stock, couldn't tell me that for 4 months, could they? The usual, we will credit your account with $10 bullcrap. I check the website later and find out the bag is in stock again, so I contacted the customer service again. This time they forward me a link to the bag and ask me to reorder it, but the price is almost double the one that I originally ordered at. Nice way to rip off the customer.

Previous review:[I ordered a pair of shoes, the order got cancelled saying that there was an issue with credit card whereas my credit card has been working fine with every other transaction I have made. Then there was this second time when they said there was an inventory problem and the order for a dress got cancelled. I contacted the customer service and the guy was rude. Initially I was a bit heated up and did not engage in common courtesy but I was t quick to apologize. That did not help. Then he went ahead and the wisecrack that he was, he told me how he would just go out and buy a dress if he were me, like I did not think of that.]

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DeeDee L. – Groupon Rep Over a year old

Hi K S.,

I sincerely appreciate you taking the time to share your experience with us here on SiteJabber. I am so sorry to hear that two of your orders were canceled and that you are disappointed with your customer service experience.

When we are unable to process payment information for an order, we are not provided with a reason by the credit card company for the safety and privacy of the member's account. This means that we unfortunately cannot say why your credit card company did not authorize the charge. However, when we are unable to process an order, we always send an email to request additional payment information and allow up to a week for a response before canceling the order. If we have trouble with your credit card, we encourage members to contact their credit card company directly to determine why they did not accept the charge.

Regarding your order that was canceled due to inventory, I complete understand your frustration and do apologize. One of the reasons we can offer such low prices is because we keep very little inventory and receive our products directly from the vendor. As a result, this may happen from time to time. In the event this does happen, we notify our members by email immediately and add credit to their account for the inconvenience.

I am very sorry to hear that your customer service experience was unpleasant when you reached out to us for assistance with this order. So that I can work to ensure that this does not happen again to you or other members, can you please send me a message with your member ID? Member experience is very important to us, and I would like to work to make this right.

Best,

Jason Faria
Director, Customer Service