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Ever since I discovered them I have been buying from them. They ship fast I don't have any complaints really they have good prices and ship in a good enough time frame.
Why do I order something for Christmas and I get a dirty coat. They don't respond promptly or almost not at all. What kind of service is that? Then they are charging me to send it back when it wasn't my error in the first place then they try to brush me off by offering to get it cleaned. I don't want it cleaned I want it replaced shipping reimbursed. That's what good customer service is. I would NOT recommend anyone shop here if this is what the outcome will be. I'm livid my son doesn't have a coat because this business doesn't know how to properly run a business.
I should know better by now than to shop as these bootleg online sites. I saw 2 nice affordable wigs that i thought i would like. I finaly get them and its 2 of the same #1 and #2 they look bad. I reach out to customer service like the site says. They reply 2x and when i asked for the return address like they said they would provide, they stop replying. So with that being said dont bother ordering from them the pix did NOT match the items they sent me at all.
Tip for consumers:
dont bother. if the item isnt what you thought they will stop responding to you. What kind of customer service is that ?!!
Products used:
i didnt use anything i sent the items back because they werent what i expected and 1 wasnt 1 that i paid for.
This site used to be legit over the last 2yrs idk what happened. I ordered a watch last wk it came todaynot at allwhat i orderedand i can't get on the site or call. Wth?! I want to get a refund. I willnot be doingshopping any more withthis site idk whathappened to you guys
When your gut tells you to do something, DO IT. I usually alwayssss deal with EBAY i was being cheap i found this dress on sammydress and i learned you get what you pay for. Being cheap caused such aggravation! Their customer service sucks to the utmost! I am livid with them and will NEVER everrrrrrrrrrrrr order from them every again! It shouldnt take this long to process a return, for customer service to get back to you or speak to period! If you have any sense dont order from them, go to ebay and get it!
Tip for consumers:
dont bother ! get it from ebay at least they get back to you and have good customer service !
Dear krystle h.
Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.
Would you mind to tell us your order number firstly so that we can check for you, please? Or, you can just send email to our email address :aftersale01@sammydress.com so that we can help you ASAP.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Sammydress Customer Service
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Hi Krystle!
My name is Claudia, and first of all, I would like to thank you for providing your feedback!
We are glad to hear you have been satisfied with our service. We import original luxury products directly from Italy's best boutiques where prices are lower (up to