Kristel M.

I ordered invitations for only TEN people from Zazzle and they messed up THREE times. First they gave me someone else's order because it was addressed to Bob and it was a bumper sticker... then TWICE they put A COMPLETELY wrong address on the envelope and I didn't even request for an address to be put on the invitation!

THEN when I emailed their support team, Andrew from their Support team writes:

We have authorized a refund to the account used to make your purchase. You can expect the returning funds to be available in your account within the next 7-21 business days, depending on the processing speed of your financial institution.

While our normal return policy requires a physical return of the product in order to issue a refund, we are WILLINGLY to make an exception and waive the return in this instance. Please feel free to keep, donate, or discard the item, at your discretion.

What kind of apologetic letter is this? You are "willingly" going to overlook your return policy because you guys messed up three times. How hard is it to create an invitation and process the right order?

Zazzle's production team sucks along with their customer support team in particular ANDREW.

Thanks for nothing Zazzle.