I read some pretty shoddy reviews of redbubble after I had already placed an order and was very nervous. Turns out my fears were without reason. Yes, my first order took a whole to ship, but it's a custom item, let's be patient people. The item was a shirt for my friend and she loved it, as did I. So much so that I ordered two shirts for myself and my only do I absolutely love them, but they actually arrived a day earlier than expected. The clothes did come with that chemical smell, but they're freshly printed, so it was to be expected. I've yet to even need customer service, but I will definitely be order more shirts from them! (Do follow the sizing chart/advice and order a size up though. I am 5'2" 115 lbs and I needed a medium for sure, but I love the way the shirts fit!)