- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I would never recommend doing business with this site.
I was shopping around for a baby tortoise to add to my family and stumbled upon this website. The price they had listed seemed to be very nice, combine that with free shipping (reptiles normally are shipped for between 25 and 50 dollars!) I was eager to buy from them. The only problem was all their baby tortoises were out of stock. I contacted by email and was told they would search for one. They found one a few days later, after I finally contacted to ask if they had found one yet because they had not contacted me back. I was thrilled and called right away. To my shock they had tacked on an extra 60 dollars to the price of the tortoise, bringing the price to 250 dollars for the single tortoise. I felt that I had to purchase the tortoise because of all the work I assumed they had done to track down a tortoise for me. I gave them the 250 dollars. I then did not hear from them for almost another week, delays and not being able to communicate with the breeder they said. I was furious. They eventually did email me and say that my tortoise was being shipped, but unbeknownst to me, they had him shipped 2nd day air, which meant he would be in the cold october weather for 2 days instead of just overnight. I paid SIXTY extra dollars and they STILL couldn't ship my tortoise overnight?!?! When he arrived he was very cold, not moving, on his back, I literally thought he was dead, they had not packed a heating pack in the box so he'd been at the mercy of the weather (this is a desert animal that needs temps in the 80's and 90's to live, the temps at night were in the low 40s!) He was also covered in his own poo because they had fed him apparently right before he left, and they had put a wet paper towel in the box with him, so he was cold, dirty and wet. Worst of all, this "baby" tortoise I was supposed to get, turned out to be a poor little one year old tortoise with a bad case of shell pyramidding and runny eyes. These are indications of very very bad care at his breeder's home. The wrong kind of food, the wrong kind of heat and light, the wrong everything! None of the supplies I bought were big enough for him, I expected a 1.5 to 2 inch BABY and got a 3.5 inch yearling! I will ALSO now have to replace 70 dollars worth of supplies.
In all, this place has cost me 250 for a tortoise, 75 for vet visits that still aren't over because of his condition, 70 for supplies and another 70 when I have to replace them again! So a "189 dollar" tortoise turns into a 465 dollar nightmare. Learn from my mistake, NEVER use this company.
Kristy hasn’t received any thanks yous.
Kristy doesn’t have any fans yet.
Kristy isn’t following anybody yet.
Empty.
Have been looking for a particular reptile species for a long time and found this store. I sent...
Felton Willis, the owner, was recently arrested in Louisiana. He was on the run after a few years...
Everything this person had posted is not true and has fabricated a story in an attempt to receive free merchandise. I'm sure she/he has done this to other companies. We received a call from Reptile Nation which we explain our side of the story and he agreed that the allegations seems false and agreed with us that he/she doesn't deserve a refund. We ship over 500 orders per week and if everything this person was true we would not have as many customers as we do. It's really a sad world we live in now that someone could makeup a lie and then use this site as a tool against a company. Therefore, I'm going to post a few comment from other customers that have an opposite opinion than this_
CUSTOMER TESTIMONIALS of REPTILE CITY
01/24/2014
Order: 48752 Green Tree Python
Hi,
We just wanted to let you know, we received the snake today and we're very happy with it, it's extremely gorgeous and my husband loves the colors!
Thank you very much for everything!
Excellent customer service!
Sent from my iPhone
Carolina, PR
01/08/2014
Reptile City Order 48390 - MISSION ACCOMPLISHED!
Felton,
Thank you so much for helping to make this happen. I was so surprised when the 2 turtles arrived, I thought only 1 was being sent, and they were both very much alive/active and kicking.:-) Right now they are swimming in their new home. I never thought I would see the day, when I owned turtles, but I will say they are a lot of fun to watch.
Want to thank you again!
Kathy
01/07/2014
Re: Available for Pickup
Hello Again!
The tortoises have arrived and seem to be doing fine! Thank you so much for all of your help! We are thrilled!
- Nancy
St. John, VI
01/07/2014
Reptile City Order 48447
Got everything today, everything looks fine... great service, thanks
01/04/2014
Reptile City Order 48191
Hi. The tortoises arrived yesterday in perfect condition. Thanks!
Marc Coyer
Sent from my iPhone
01/04/2014
Reptile City Order 48211
Hello mr willis i got everybody they are all alive thanks for the great service
12/27/2013
Reptile City Order 48256
Got my water monitor a while ago just wanted to say thank you and she's beautiful! Will be ordering again soon! Thanks again.
Nick Alonzo
12/26/2013
Reptile City Order 48185
They arrived alive this afternoon – thank you! Made my 12 year old daughters Christmas to be sure!
12/24/2013
Reptile City Order 48067
They are here and beautiful! You sent two yellow bellies... but our 5th grade teacher wants one
12/24/2013
Reptile City Order 48195
Just wanted to say Thank you both turtles are alive and very cute! Hope you guys have a Merry Christmas!
12/22/2013
Thank you!
Dear reptile city-thank you for the gorgeous cuban knight anoles they arrived a little dehydrated but both took water and food right away.one was a gift for our 16 year old and he was VERY happy and excited and our 3 year old spends hours watching the other one in the terrarium we put together for him. This spring i am hoping to get a crested gecko from your company, happy holidays and thank you again! -Patricia Piecek
12/21/2013
RE: Reptile City Order 47665
Hi, just wanted to let you know I received my Nile monitors this morning in fantastic condition. They arrived a day later than said but it was to be predicted because of Christmas delays. Regardless, unlike other sites I've ordered live reptiles from which arrived very cold (but still alive) on just one day shipping, my monitors I got from ReptileCity arrived perfectly warm and happy even with the extra day. So thank you very much, they may have taken a while to ship but it was well worth the wait. Will definitely do business again with you.
Many thanks,
Britney
12/12/2013
Reptile City Order 47785
These guys went the extra mile for me in getting my beautiful Indian Star Tortoise and made sure the shipper got it to me in time. They gave me this tortoise at a great price and back what they sale. I highly recommend them for the Reptile lover.
Dr. Todd Baker--Dallas, Texas
11/26/2013
Reptile City Order 47498
Awsome thank you so much! I love your store and every time i want new lizards i skip every other store and go straight to you guys! I love your store keep up the good work reptile city!
11/25/2013
Reptile City Order 47468
Ordered the 2 red Iguanas. Came safe and sound and looking good. I will be using you again in the near future. Thanks... Joe
11/18/2013
Reptile City Order 47188
Hi,
I received my turtles last week and just writing to let you know that all were in excellent shape and didn't even appear to be stressed out at all and all eating, considering the trip to Hawaii. Thanks again and I will purchase more from you folks for sure. I am looking for North American Wood Turtle babies however which you don't seem to have.
Byron
11/03/13
Reptile City Order 46291 – Replacements
The turtles are deep divers and are doing awesome! Very active. Be ordering again as soon as I can.
Thanks again!
11/02/13
Reptile City Order 46885
I love the snake i purchased from you guys. He was really active and even ate the day he arrived, he's also as tame as a puppy dog, if i decide to get another one it'll for sure be from you
10/23/2013
Re: Already eating!
Testimonial. Recieved my two blue tongue skinks this evening. Began eating immediately! Look at those pigs!
10/21/2013
Very happy! Order #46674
I have been wanting a retic for along time now and searched all over the internet for the best place to buy it from. I found it in reptile city. I talked to the owner on the phone before my purchase and he was very helpful and knowledgeable. After I received my retic she was one of the most beautiful retics ever. Very healthy and active she eats great and is very very calm. I would recommend reptile city to anyone wanting to order a reptile online. I know I will be ordering every reptile I get online from them from now on! Justin Mathews, Kansas
10/18/2013
You got it!
I just received the Pandinus imperator (Emperor scorpion) today (my birthday).
Beautiful, feisty, gorgeous black, and mammoth pendipalps!
I can't wait to take this tough guy to my Ecto Critterz shows.
I was expecting a very young tiny critter and was very happy to see one this size.
Thanks a bunch. You folks are groovy!
I'll be buying from you again, real soon!
Scott Robinson
Ecto Critterz
ectocritterz.com
10/17/2013
Re: Reptile City Order 46542
You guys have been really great! My baby BRB arrived alive, though obviously stressed from the extra day in shipment caused by UPS - he didn't even attempt striking me at all when placing him in his new enclosure. As I headed back to the office from my lunch break, he'd been actively exploring his new home for about ten minutes. He looks very healthy, so I don't anticipate any issues as he settles in. I'm leaving him alone for today and plan to attempt a feeding late tomorrow evening.
Thank you so much! This has been my second purchase through ReptileCity and I'm definitely a fan. Your service is great, and animal quality is awesome. =D
Alexis
10/12/2013
Reptile City Order 45942
Mr. Willis,
We got the crickets on Fri. Afternoon. They look to be the right size this time. Thank you so much for taking care of that problem so quickly.
Vicki Thomas