Kristi S.

I've shipped with Ideeli for years and have finally decided to spend my money with Hautelook.com or Gilt.com. I've placed many orders that Ideeli has been unable to fulfill, at which point they offer a credit for the inconvenience which is appreciated. However, a month ago I placed an order for a leather jacket - I was especially excited about this order as if had my eye on it in a store a few months prior. I first was notified that shipping would be delayed and issued a credit for the shipping ($10). Then I was notified they would be unable to fill the order and issued a $15 credit. I appreciated it. However, today (less than a month later) I noticed the same jacket, in the size I ordered, on sale again. However, it sold out before I could purchase it. I sent an email to ideeli and was told the item had been returned from the original sale. So, not only had they filed someone's order other than myself the first time, but when that person sent the item back I was not even given the opportunity to purchase it. They offered me a $10 voucher, but I will not take another chance on ideeli. At least with other sites I know I will get what I purchaser!