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Kristina H.

Contributor Level

Total Points
83

1 Review by Kristina

  • ConciousBox

11/28/14

While this is a great idea, it is extremely poorly executed. I signed up for the vegan Taster box, and the first box I received contained two items that were not vegan. I emailed customer service and it took two weeks for them to reply -- and then they gave me 400 points on my account, which I feel is not really a satisfactory resolution to the problem that half of my box was not what I ordered. The second box had a bunch of useless stuff in it -- eczema skin cream (uhh... not even something they ask about when you first sign up), anti-aging cream (pretty sure they ask your age when you sign up, as part of the "tailoring" process, and I am 27), and a repeat of last month's box.

Additionally, the first box had no shipping notification (or tracking info) and I got the second box the same day as I received the "Your box is on the way" email, making it pretty useless.

I wanted to like this service... I really did. But the poor customer service and shoddy execution do not make it worth my money.

ETA: I'm pretty sure they also give out your email to related companies... I was just going through my email, and saw a couple for other subscription boxes. Legitimate companies that do this sort of thing make it clear that it is a related promotion and give you the option to unsubscribe. Not with Conscious Box... There is nothing on their website about signing up for promotional emails or what not.

Kristina Has Earned 3 Votes

Kristina H.'s review of ConciousBox earned 3 Very Helpful votes

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