I bought 2 tablets in early September, 2013 as Christmas gifts for my girls and when the sealed packages were opened on Christmas Day, One was noticebly a refurbished product and would not hold a charge. After several attempts to contact the company [who provided me with a buy safe certificate!] and whose idea of a resolved request is to answer an email with information the customer already had is deplorable. While I wasn't sure about the inexpensive cost of the item compared to what type of product I would actually get, you can be rest assured that they are not a customer service oriented company and even the cheapest big box retail store will stand behind their crappy products better than NoMoreRack! This company is all about the benjamins and providing outsourced, impossible to contact customer service, with no chance in a frozen hell of your concern/request being acknowledged and never you mind about your money being refunded because it just ain't gonna happen...
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.