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I am a first time shopper on this site. A few hours after placing my order i got an email that it was canceled. At the time of placing my order it gave me the option to buy my items with a debit card or paypal i opted to use my debit card. When i spoke with someone on the live chat they said my order was canceled because i didnt register a paypal account and that i needed to register it and reorder. I asked what they would do for the inconvenience and they told me they wouldnt do anything. Also it only took them a few hours to take the money from my debit card but told me it would be 14 days before i saw a refund. For a first time customer this was poor customer service.
Kristina B.'s review of Banggood earned 4 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear kristina b., we are sorry that your order was cancelled. It is so dangerous for us that you didn't register a Paypal account when you pay through Paypal. So we cancelled your order. You are kindly advised to register a Paypal account to pay. And for the 14 days, this delay is due to international bank processing times.
Sorry for the inconvenience caused.