Kristi K.

Disappointing. Why have the field special request when you ignore it? I used to use booking.com for booking all our business travels and would need the credit card authorization form sent by the property every time. I quit using Booking.com when 4/4 of the last bookings I made in the last month did only not get taken care of but did not receive any attention/feedback at all.

Add to that the fact that during our last business trip for 7 people, they had only notified the hotel of the 5 rooms that were needed, so we arrived in Paris and were 2 rooms short. As a solution, they said WE should get on Booking.com and make a new booking for the rest of the rooms that night... Talk about non-existant customer service - just unacceptable.

I guess they think being the biggest, they can treat their customers like crap and still have business left... Well. With all the negative comments I have heard on both the side of the bookers and the hotels lately... If they don't review their priorities, they deserve their business to do as crappy as their customer service.