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There was no tracking number sent when I purchased this item, and the tracking available on the website was useless. When my order finally arrived, the "7 inch" bracelet was actually only about 5 1/2 inches, so with 3 days to go before Christmas, now I have to hope someone has a replacement bracelet locally. Their response to my complaint is that they have a 365 day return policy. NOT a help when we only have 3 days before Christmas, and it took them forever to get it here in the first place. I did not realize this company was in Asia, or I would not have ordered from them.
Ordered a coat, paid with Paypal, never received item. I have sent this company several items on their website with no response. I have now opened a dispute with Paypal to get my money back. The poor grammar and misspelled words on their website should have been my clue! STAY AWAY from this "company"
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Dear Kristen:
I'm so sorry for the problems you have met. Could you give me your order number so that i can check it for you? We will reply to you as soon as possible.
You may write to me here: service@tbdress.com or sns@tbdress.com.
On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.
Kinds and regards
Tbdress service