Kristen R.

I mistakenly signed up for the free trial, thinking it may be a useful site. While it did find a few errors, I found that it was flagging items that were correct. As I wanted to get the full use from my trial, I looked at the email I was provided that stated it lasted till November 19th. At the bottom, it listed the address for the company as California so I assumed the company was PST based. I'm EST and I cancelled my subscription at 11:23pm EST on November 18th. I then received an email stating my subscription would end on November 19th. At 11:24pm EST on November 18th (1 minute later), I received an email informing me I had been charged for the service. I checked my credit card and sure enough, I had been. I thought this had to be an accidental error. It was too big of a coincidence for me to cancel and then immediately be charged. Unfortunately for me, their customer service is currently telling me no, they didn't charge me till November 19th though I have emails showing the date received as the 18th. I assume they are going by a different time zone than my EST or their PST. If that is the case, the email stating I was responsible till November 19th should have been explicit with that information unless their intention is to dupe customers all along. I am waiting for a response to my email that included a picture of them saying I had cancelled and my current billing period ended on November 19th. If the company still ignores this, I will then take the advice of one of the reviewers above and contact the Better Business Bureau. Please do not get tempted by the free trial. It's not worth it.