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I ordered three XL shirts that were closer to medium. The quality of the items were very poor. When I inquired about exchange or return, they were less than cooperative. They also charged me insurance, that I hadn't asked for, equaling as much as the purchase itself. Very disappointing!
Tip for consumers:
Do not order from this fraudulent company
Kristen M.'s review of DressLily earned a Very Helpful vote
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Kristen M.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service