I purchased a chocolate cake for my mothers birthday. It arrived smashed and the whole top melted it looked like someone sat on it. I contact the company the lady I spoke to was very nice and sent another cake free of charge and assured me that it would arrive in great shape and even updated shipping to arrive sooner. I figured they made a mistake this next one would be ok. My mother received it today smashed again. This was very embarrassing and I will never use this company or refer them to anyone ever. There are much better companies out there.