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Kristen D.

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Total Points
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1 Review by Kristen

  • Zulily

1/22/14

I have placed many orders through Zulily and have a mixed opinion of them.
Pros:
-They have a lot of super-cute clothing items at amazing prices (sometimes, see cons)
-Their customer service really can't be beat. Every time I've received a wrong/damaged/defective item they return the money and give me a $10-$20 credit depending on the customer service agent I get and how many items I'm complaining about. I've had them, on one occasion, refund me for things that were just fine as an "I'm sorry" gesture. I've also had them re-send out one item that they did have in stock currently instead of refunding the money and I received it only a few days later instead of the standard 3 week wait.
-The refer a friend money is a nice little bonus.
-I have gotten many, many items that I've been over-the-moon happy with.
-Though I have had a LOT of messed up merchandise sent to me, I have eventually ended up with stuff I like a lot and CAN use... In fact, I only continue to order through Zulily because they do the $10 credit as an "I'm sorry" gesture. I've come out far ahead in the end so long as I was willing to follow up with the e-mails complaining about things that were actually defective.

Cons:
-I have received a LOT of items that have either worn out terribly, come with holes in seams, are the wrong item, are the wrong size, are not as described, or are very clearly merchandise that didn't make the cut from quality control by the maker. As in, I've had about 15 items that I've had to complain about BUT all but one were returned in full, given a $10 credit for, and I was able to keep the merchandise. Some of the merchandise was usable, but wrong or damaged. For instance, I have a pair of pants that came with a hole in the seam. I was refunded for it, but the hole is in an area that, though the material is not one that I can just repair it, you cannot see the hole and it is stable. So I can still wear the pants. Or, I was sent the wrong color dress so it was refunded but I was able to keep and wear another, pretty dress.
-Shipping takes a long time, but they say that flat out. I dislike how long it takes but when I make purchases I keep that in mind. If I want a bathing suit for my daughter, for example, I assume I won't have it for a couple months so I would only consider purchasing that season's bathing suit no later than April and if she is getting ready to outgrow a size, I size up.
-Some "great prices" aren't so great. I know for a fact the B. (Battel) toys are FAR cheaper at Target. I found a couple other outfits that were cheaper on Amazon and they sell Alva diapers that have been rebranded (which is allowed by Alva) and sold at much higher prices than Alva's alone. Alvababy.com sells their diapers for about $5 a piece with an insert (cloth diapers) and always has completely free shipping. Zulily will sell them for $10-25 under different names and charges shipping...
-Which brings me to another con: shipping prices. No matter what you buy, the shipping is $7.99. That's not a big deal if you spend a ton of money on there but it's ridiculously irritating and limiting if, say, I wanted to buy some cut hairclips for a couple bucks. Well, I can't, because I refuse to pay $8 in shipping charges for something that could be tossed in an envelop and mailed with a regular stamp.
-Lastly, I'm fairly certain that everything they sell is not the same quality you can find in the stores. Sometimes seams are off a little, sometimes there's something uneven or unbalanced or wrong. Their descriptions could be much more informative and accurate on the website and you don't always know the brand of what you're buying.

So I guess my overall impression is that they are not scammers, but they make money by selling subpar merchandise and hoping no one complains about it. But they do stand by the merchandise and refund it when you bring up the problems.

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Kristen Has Received 1 Thank You

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Karyn W. thanked you for your review of Zulily

“You're one of very few that told the honest truth about Zulily. Some gush about Zulily, then some crap all over them. Both who do that are lying, but you didn't do that. Thx, Kristen”

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