Kristen B.

This is the worst company I've ever encountered. I have never in my life written a negative review for a company but was so compelled to do so after my terrible experience. I was forced to purchase from them as my future sister-in-law chose the bridesmaids dress from this site for their December wedding 3 months away. I just had a baby 1 week ago and this is not a good time at all for me to purchase a dress due to pregnancy weight gain so therefore I wanted to possibly order 2 dresses in 2 different sizes and keep the one that fit best and return the other. I do a lot of online shopping and this situation would normally not be any sort of issue with any company I've ever purchased from. As this is a company I have never heard of in my life and was not be aware of their credibility/policies, I wanted badly to contact the company directly and speak with someone in person to check their return policy. There is no customer service number on the site anywhere. The only "customer service" available is to have an online chat. The problem is the hours where this is available is between 7 pm-7 am (10 pm-10 am EST) so the majority of those hours are during the night... this makes absolutely no sense. The "customer service rep" I spoke with, Vincent, could not have been any more unhelpful. I explained to him my situation and asked about the return policy and his response again and again was "I see." Eventually after more prodding on my part, he said " perhaps online ordering isn't the best choice for you."

This was the most frustrating experience I've ever had in my life dealing with a company. I cannot imagine many Americans purchase from this site as no American I know of would put up with this. This company does not seem to care at all about customer service.