Krissa Z.

I ordered a bedroom set from Coleman and later a sectional sofa. Local stores were hundreds more and also charged for delivery. The bedroom set took one week to arrive and the sofa took 2 weeks (this included waiting for the local delivery contractor to be in my "area"). I appreciated the sofa pictures with dimensions shown on the website, as well as update emails that show where in the shipping/delivery process your order is. I have no complaints.

The Knot Wedding Shop has worse than terrible customer service, as in NONEXISTENT. They are going back on their "delivery by Christmas" guarantee, leaving countless holiday customers in a lurch. I have trying emailing and calling about my order status with no response. I checked my order today to see that one item was cancelled, the rest of the order still "processing." Was I notified of this? NO. Will I order from this company again? H*** NO! I suggest all the other unfortunate customers of this company to report it to the Better Business Bureau. They have a helpful link at the bottom of their page!