k p.

I've been a hautelook customer for years! I liked how their site seems to offer the same items I would see in other sites for a much much lower price. So I always go to their site first. I agree with other reviewers that the service degraded to a record low when nordstrom took over. Returns and even shipping are harder to track. You order might say it's still in transit when in reality you already received it. What takes the cake for me is when I ordered some NYX items and ended up receiving a pair of ugly boots. I called it in and they gave me a shipping label to return the items back in January31st. They received the items Feb13th. It's now March5th and still no sign of any refund. I've followed up constantly to no avail.

HAUTELOOK NEEDS TO CLOSE DOWN AS A BUSINESS.