I've sent 18 bags and have been happy with every single payout! It's awesome that they now can return items that aren't accepted and they photograph any flaws in the items you send. There is total transparency and there is no reason for them not to accept your clothes if they are perfect! I've also purchased from them 15 times and the very few times I've had an issue with an item they have corrected immediately. Their customer service rocks! I'm such a huge fan that I now have a coupon code to share with first time customers. KORI35 will get you 35% off + free shipping on your first order!:-)