K M.

Hamilton Rd ******* location
I'm not sure if it was just an off night or what but the man taking Amazon returns acted and looked like he'd rather be anywhere but there. He was rude. The staff up front blatantly ignored me. One was counting coupons and the other was putting carts away. Walked all the way back to customer service to ask for a manager who also didn't seem to care so I submitted my complaint about the lack of customer service in his store and he said he'd take care of it but seemed like he couldn't wait for me to be out of his face. So I'm just letting everyone know, maybe go elsewhere if you think you're going to get decent customer service here on a Friday night an hour before close. Probably the worst experience I've had in awhile. I'll take my business elsewhere. No big. There's entirely too many competing companies to waste time on poor customer service.

"If I could give it no stars I definitely would. They make a big fuss about ebay bucks and coupons but don't try and return the item you bought with a coupon cuz unless you feel like trying to find a number on their site (which is harder than it should be) and trying to explain your problem multiple times and being made out to be an idiot and then having the person get an attitude with you, its not worth it. I've tried returning things twice with coupons and each time the seller refunds it to my paypal account and then ebay turns right around and takes it and gives me nothing for it. I just had a customer service rep get an attitude with me for double checking that she was going to issue a refund for not one but two items in the same order that I had to return. Its outrageous. "

"So I recently switched from Verizon (who regardless of what people say have excellent customer service) to T-Mobile and let me just say that since I've been with them I've had nothing but horrible customer service. It took me 5 tries to switch to T-Mobile. I talked to three different people who told me I needed an activation code for my SIM card (which I didn't) and then told me because I didn't have one I'd have to purchase a new one, even though the one I got with my phone was a brand new sim card. This made me mad because here I am trying to switch to you and I'm being treated like crap. You can't port your old number regardless of what they say because they'll tell you you need more than you actually do so they bully you into getting a new number. Which fine I got a new number and activated my service no big deal. Then I see all over the website and multiple articles as well that T-mobile is now offering free music streaming that won't count against your data. Oh wait but this is actually false because there's only ONE plan that offers this but they don't bother to tell you this anywhere and when you call them out on it rather than being understanding and sympathetic they want to sit there and have a full on argument with you and come up with multiple excuses as to why you're wrong and they're right. Not to mention they told me that because I had a no credit plan that I don't get free streaming music. But on the website under the no credit plan it clearly states that you do qualify for Music Freedom (which is what they're calling this so called free streaming). Perfect customer service in my opinion. There's even an article on cnn.com from the CEO that music streaming is now free and nowhere does it specify that only certain plans are free. One their website under EVERY plan and EVERY data package there's a little bullet that clearly states that music streaming is free for certain apps including Pandora and Spotify. I am so extremely disappointed with T-Mobile. I've also attached supporting articles.

http://time.com/*******/t-mobile-unlimited-music-net-neutrality/

http://money.cnn.com/2014/06/18/technology/tmobile-music-phone/

http://www.theverge.com/2014/6/18/*******/t-mobile-music-freedom-net-neutrality

http://gizmodo.com/t-mobile-will-let-you-stream-music-for-free*******906

http://techcrunch.com/2014/06/18/t-mobile-stops-counting-data-used-with-spotify-pandora-itunes-radio-and-certain-other-music-services/

http://www.nytimes.com/2014/06/19/technology/t-mobile-offers-iphone-tests-and-unlimited-music-streaming.html?_r=0

http://www.androidcentral.com/t-mobile-adds-six-streaming-services-music-freedom-google-play-music-support-coming-later-year

http://www.engadget.com/2014/06/18/t-mobile-uncarrier-6/