After the initial contact with veterans united, my wife and I went through hoops ( more than the norm) to get a mortgage. After pre-approval and having the close date set by all parties including Veterans United, they changed the game and came up with a dozen more new things never used in the industry and we lost the house. Couldn't believe they employed these tactics. Even the realtors and lawyers jumped in to make them move forward. After doing some research, we found that there were many others in the same situation. Looking at numbers you'll find that Veterans United doesn't close on any mortgage. They are only a tracking source for the government. Our realtor had other clients using Veterans United that also didn't get sourced. They lied to us all the way to the end. Takes a lot of guts. Don't use them. You'll pay the price. They pass on all your information to government agencies.