As long as your merchandise works and is in order, DealExtreme is fine. But if you need to return a defective item, you must get their approval, print a code number and send it back after providing photographic proof of the stamped package. Up until now no problem. But then you will be issued a 100% bogus "STORE CREDIT", which you will not be able to redeem. In order to use this 'credit', Deal Extreme reps will suggest that you place another order, and pay for IT in full... and then, somehow--magically, maybe-- your credit will be applied. Buyer beware!