K K.

What a bunch of twits. Useless twits.

I've had plenty of experience booking with hotel.com's - These idiots are really quite special.

Not only were the descriptions and photos totally misleading, they overcharged me on the rack rate by ~$40. The hotelier noticed this and instigated the refund for me, which was really decent of them.

Upon my return home, I noticed that Agoda had actually charged me the over inflated $178 twice. Now you'd think this would be pretty easy to rectify, right? Ho Ho Ho, So WRONG!

After multiple emails with attached credit card statements, I've been given the run around - each different "customer service" agent informing me that the $40 has been refunded and the $178 was for the hotel booking. DESPITE the fact that there is obviously 2 x $178 deducted from my credit card!

So, I tried calling the international assistance number (not a free call btw) and after a long conversation with another "customer service" agent - Her only suggestion was to email the credit card statement...

I've given up and will let the bank handle it.

Why bother with these morons when there are other online services advertising the same properties?