Kitty D.’s Reviews of Groupon & more

Kitty's Profile

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12/4/14

I used to love this site. The customer service has completely ruined it for me. The last straw was getting a wrong item in the "right" package, which was very was odd and when I reported it the entire interaction was about how they can't give me the thing I actually ordered because of the " nature of business" too bad. No alternatives offered or recognition that I have spent a ton of money there as a paid member. I relate to all the people reporting a condescending reply. Anyway, there are plenty of other options out there that just got my money. **deleting app**

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Thank you

DeeDee L. – Groupon Rep Over a year old

Hi Kitty,

Thanks for giving us your feedback here on SiteJabber. I'm very sorry to hear you received a wrong item and that the customer service wasn't up to the expected level. We aren't able to send out a new item but we're happy to give you a full refund back to form of payment and, if the item is still in stock, the ability to reorder the correct item. If the item is mislabeled at our fulfillment center, we do need to contact them to ensure that if you do reorder, you wouldn't receive the same incorrect item a second time since we wouldn't want to further inconvenience you.

I'd like the opportunity to check into this issue and find out why the agent wasn't able to give you a link to reorder the item, as well as to issue and ensure the proper resolution. I would also like to use this as an opportunity to retrain the agent with whom you spoke so we can ensure that this doesn't happen going forward. Please send me the order number so I can look into this and I can get back to you with a proper resolution. I look forward to your response and thank you for being a part of Ideel.

Best,
Jason Faria
Director, Ideel Customer Service