Kirsty I.

Booked through Agoda about a week ago and recieved instant confirmation like stated on their website. We were absolutely delighted as we managed to get a city centre hotel just in time for a st patrick's weekend trip to Dublin. Thinking this was too good to be true, we wanted to double check with the hotel that our booking was ok. After several phone calls to our hotel in Dublin, we recieved an email to end it all saying "We have just recieved the email from Agoda today (this was a week after booking the hotel), however we have not allowed Agoda to allow bookings for our hotel and are now unfortunately booked for your requested dates", even though we had phoned Agoda and they had 100% ensured us the hotel had booked us in before the hotel had even recieved our details. I decided to phone Agoda so they could explain our situation and after being put on hold for a total of 40 mins and managing to speak to someone for about 5 mins, the communication barrier between me and the 'english' advisor was ridiculous and I still havent been able to get this situation resolved. With hotels already been all booked up for st paddys, there is no chance we are going to get a hotel in the city centre now without paying a fortune. AVOID AT ALL COSTS!