I love the concept behind this website. However, the business side is lacking. Right now they are experiencing a major delay in processing bags, yet they aren't telling people until after they have sent the bags in, nor are they doing anything to prevent the back up. For whatever reason, they also only allow one account per household. I'm not sure what the point of this is, and coming from a household with multiple adults, we don't want to share an account to shop on this website.