Valentine's flowers that were ordered for delivery on 02/13/2016 never arrived. When we contacted customer service, they would not take calls. Via email, they cancelled our order, 02/14/2016 and have alerted us that a refund will process. Clearly this company thinks it must be a price ledge to reimburse you when there was no product delivered. It is such a shame because our bad choice prevented us from spending money with a company that actually delivers orders. With so many dependable companies, please don't give your business to From You Flowers.