I ordered new blower motor for my fireplace. It took two weeks to arrive. When it finally arrived, it was very damaged and could not be installed. I asked for R. M. A. To return the motor for exchange and this is where it all goes to pot. According to the a- hole known as Mike, In order to receive R. M. A. I must first answer a half a dozen questions so he can file a claim with freight carrier (USPS) for damages. Also insisted I take pictures of box and blower for his claim. I answered all his questions But told A-hole Mike to take his own pictures when he received the (poorly packaged / damaged) blower back. Next day A-hole Mike writes back they can not accept return without pictures first. (Now two weeks without blower for fireplace) There is nothing in return policy regarding taking pictures of damage to satisfy there insurance claim, NOT MY PROBLEM! But whatcha ya gonna do? So I send A-hole Mike his damn pictures. Next day. Writes that his boss authorizes a discount /refund of $25 if I keep part and fix prior to install. I said no, exchange part. They took back part, but without notice, cancelled order. Did not know this until I received credit notice #>%%$^%&(*. 3.5 weeks of wasted time. There is no phone for customer service for this ragbag company and now I know why! STAY AWAY! Worst internet company ever. Any one that gives this company 5- stars is a moron, sorry.