Hello everyone.
The story began after the purchase of two power banks (SUNGZU "*******mAh", SKU: *******, *******).
I got an order(Number is **************426), but the battery came to me with the differences from the statement on the website of different sizes and differences in the design of the device. Capacity of batteries does not correspond to the stated.(Less 2 times, than it should be.)
This product also did not had the manufacturer's label of SUNGZU.
I had a conversation with a representative (skypemarksungzu) of the production plant of the brand, and he confirmed that Dx.com store simply stole SUNGZU name and uses it not legal.
This store is not only not fulfilled its obligations in front of me, but it also to continue mislead other buyers, using trademark of SUNGZU unlawfully. Dx.com sells counterfeit, it can be dangerous for the consumer, as batteries are a fire hazard product.
Contacting customer support did not give a positive result, the store said that they have a good product. Support team did not respond to any of the questions posed by me. Store also disagrees to refund me money. So I opened the debate at paypal.
I do not recommend buying in this store.
Dear Kirill I.
Thank you for taking your time to write your review.
We very much regret issue and fully committed to resolving it to your satisfaction.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your understanding.
Best Regards
Customer Service