Kirby S.’s Reviews of DressLily & more

Kirby's Profile

Review 1
First Reviews
0
Votes 4
Thank Yous 0
Fans 0
Profile Views

61

Contributor Level

Total Points

Discount Clothing

“I put in an order on 11-15-2014 and have sent in two...”

12/17/14

I put in an order on 11-15-2014 and have sent in two tickets and have not received a package. I have tried to track the order with my local postal service to try through their service and am being told that the tracking number is invalid. So what is the deal with this website is it real? I am starting to believe that it is a scam. The message that I received on this day 12-17-2014 which is Wednesday-"business is closed and to call back tomorrow on Monday". Really it is the middle of the week and your company says that it is a different day.

Tip for consumers:
I don't recommend this company to anyone what so ever!!! If you are wanting it within a few days which is like most company's don't expect it!!!!

Comments (0)
2.1M Views

Helpful (4)

Thank you

CustomerService R. – DressLily Rep Over a year old

Dear Kirby S.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

However, as you selected Flat Rate Shipping which is unregistered mail, no tracking number is available with this order therefore the shipping progress cannot be traced online.

We have no idea how you got that message about close, while we havent sent message about that. Also we have customer service 24 hours every day.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com