Kindy C.

I Hv made a last min booking w host Willy Li (mother Kitty Liu) in Hong Kong at airbnb Thru Airbnb in end of november 2013. Before booking, i saw some bad comments on Airbnb thru other webpage. However, I still proceed to book w one of the host, Willy Li n mother Kitty Liu. Kitty Liu entice me with discount if i book last min w them. After a few qns n exchanges of emails abt our requirement, i presume everything in order, i proceed to book w 'Wil' = Willy Li ( rabbit biting red carrot)
After reaching Hong Kong we (3 adult 3 children) were place in an apt - 2 bedrooms, 1 hall, 1 kitchen, I toilet at ladies mkt (as per my request) but very old bldg. Willy Li met one resident n was scolded for renting illegally again. Later he told us we Hv to shift out 2 days later cos this is not the units for us, ( he had many such units) but wanted to gv us 2 seperated tiny units run down n stuffy rooms at prince edward rd ( an apt partition into 5 units w toilet- but he call it studio apt- my god, so misleading). We do not agree to it after viewing. Immediately on the first night, I wrote to airbnb to complain our situation n the next day, the host came to talk to us again saying airbnb told them to settle our issue. They are confusing us w many reasons. Willy Li n Kitty Liu told us no need to tell Airbnb as they won't help us n difficult to get refund fm Airbnb etc n try to act kind to us but end up we pay them additional HKD750, as we do not want to be bothered w accomo ( also very blur n confuse). The mother Kitty Liu is adamant that we Hv to move out on 4thday ( actual book 5days) to the tiny rooms, despite we Hv paid them additional HKD 750 to stay for 3 nights (2nd day to 4thday) which they claim we are compensating to the guest who book the units we are staying ( my husband is sick, we are tired, confuse n con by them). Also we are there to travel w kids, we temporary agree to their suggestion n paid. It is stressful for the past 4 days. We taught our kids to learn fm dis experience. Made them involved n help to look for accomo online( difficult as most hotel fully book or either too small units or far away).

Willy mother, Kitty Liu is experience n tough woman, despite on 4th day we appeal to her to extend 5thday n ask for alternate accomo cos my husband is sick, she after collected the money, changed face n said we can book hotel if dont like the tiny units, So is Willy Li, he became heartless n unkind.
At 4am of 5th day, I found one big, spacious, cosy, clean n nice condo like unit, my children loves it, n we pay very high rental ( also book thru airbnb). We are happy n worth paying it and Had a good sleep n rest in dat apt. I later found out Willy Li Hv 10 units in hand, n 1 unit available on the 5th day but refuse to offer us (advertised in travelmob.com - his ad he put name as Wil w a rabbit n carrot pic at Airbnb webpage)
After we return home, 2 days later after a good rest, I wrote to Airbnb to complain our experience n ask for refund, but Airbnb offer to refund the HKD750 which we pay the host additional in cash at Hong Kong. Anyway, i gladly accept it n thank them for their help n did not argue further. We are happy at least we got back some money as Airbnb is able to help get some refund fm host n offer a USD100 discount for our next booking. The greedy hosts Willy n Kitty Liu did not got his bite, so they must be very angry n hopping up n down. Ha ha, to us if money can buy his pride, why not? Willy Li claim to be a Curtin U graduate, shame on him, mummy's boy, n for having low self esteem. We pity Willy n Kitty for hving no standard in life.
In fact, after we return, we saw another review on his page that Willy n Kitty also try to cheat another guest Lim but the guest did not gv in.
Wonder why they must resort to such tatics n make themselves popular w bad names. They Hv so many units, earlier preview were good but misled us. If can made so much fm rental, why still want to cheat n be greedy? To Wil n Kitty Liu, Money is not everything. Like the guest Lim said to Wil n Kitty Liu: wat comes around goes around.
To those who want to book online, ask many questions ( even silly qns) to test the hosts patience, if they sound rude, don book, n click the unit's picture u want to book ( anyway dis may not be true, as Wil sound ok when I email him) overall, Luck also plays a part, (as the 2nd unit, the host delay replying to my qns, ( but she is nice after meeting her) but I am desperate to get out of the situation, I proceed to book, u got to be prepared to lose out money n Hv guts to do so) I suppose.