Kim W.

Unable at the moment to find a hotel in Vegas that I want to book. Satisfied I have 24 months to utilize the voucher which will give me time that hopefully other options will be available since I cannot switch the voucher to a different destination.

Customer service offer me 2 other options complimentary but they were options I wasn't interested in but at least the offer was there.

I started making purchases from Sammy Dress about 6 months ago. My overall shopping experience has been good with them. The Q&A and reviews are very important to me when choosing accurate sizes for the products I like. I am more satisfied when I see photos from other reviewers to assist me in my decisions for final purchases. The conversion charts are also very helpful in determining what items are right for me. Item selections are constantly updating and available, and I would love to see more selections catered to the plus size customer.

For the most part, the quality of the products and the prices are decent. Sometimes a product can be a "hit or miss", and everything is not meant for everyone so you have to choose wisely. In some cases, Sammy Dress needs to be careful when providing information for fabric and material types, and making sure the photos reflect the material as indicated (i. E, polyester vs. cotton blend) for the products customers order and receive. For Depending on the product, shipping has ranged from 10-25 days. Sammy Dress sends updated e-mails on partial orders, and when orders have been fulfilled.

When dealing with customer service, they have handled my issues via their ticket system, and they have been very helpful in resolving the matter for refunds, exchanges, delays, and lost items in timely manner. I have received assistance to expedite the order, and when one of my packages was lost, they provided a replacement with free shipping.

I have scanned other websites similar to Sammy Dress, and I find that the prices have been much higher for the same product(s). I enjoy getting deals and saving money, and overall so far so good. I will continue to shop Sammy Dress!