Kim L.

I enjoy reading reviews on SiteJabber, but agree with other reviewers that many of the legitimate reviews on this site tend to lean on the negative side of the spectrum. I do not think that is necessarily SiteJabber's fault as, logically, someone is far more likely to post a negative experience than a positive one on a site designed to help online consumers avoid scams. That said, when I had a negative experience with a company and they were not responding to me in a satisfactory manner, I left a fair, unemotional review on SiteJabber and the company responded to the review with a resolution. Without SiteJabber, I am not confident that would have occurred (at least, not as quickly). It is unfortunate that some companies would not properly react to customer service issues on their own, but this site has helped to police them and I greatly appreciate that.

With SiteJabber's capabilities around issue resolution aside, I am concerned with the volume of fake reviews I have noticed for several companies. I have seen other sites take action against these reviewers that were likely "hired" and paid in order to get the company's rating up. Most of these reviews are completely obvious where I flagged them in order to report it. I would be curious what their overall strategy is to ensure the integrity of reviews on this site and to prevent these companies from falsifying information.

Overall, SiteJabber is a great and useful site that I will continue to use.

It's Amazon. It's awesome. I have ordered everything from wallpaper to a vintage childhood book I could not find anywhere, and it is on my doorstep in a matter of days. I love the community's product reviews since they are fair, super detailed, and plentiful. I ordered a very specific kind of chocolate as part of a Christmas gift, and even that had several reviews from people way smarter than me regarding the best recipes to use it in. The service and site are great.

* I had originally had this as two stars, but I am dropping it to one. StyleWe, on behalf of the readers and raters here, we need to have a heart-to-heart. We are not dense in reviewing your feedback on this site. We are humans and write reviews as such, so we possess certain cognitive abilities to differentiate between a real review and a fake review. I think I can speak for all of us when we say that we do not have any respect for reviews that are obviously fake from the company to get their rating up on this site. Perhaps we can coach you on what a real review would not contain. For example, the names submitting these reviews usually have one review and some commonalities, like a lowercase for the beginning of the last name or extremely ambiguous comments without any details or ordering numbers (best service, love the dress, or - my personal favorite - OMG!). We do not think anyone with a real experience with any company would write that, although who am I to judge. Just leave the real reviews in there to show you care, are looking to improve, and that you respond to the feedback here, which - to be fair - it sounds like you are doing based on my own experience. Just stop taking away from that, StyleWe. Stop the madness. This community is not that naive, we notice it, and it just makes you look bad. We know people are far more likely to rate a negative experience than a positive one. In my own review, I tried to be fair and do not blindly trash your company based on emotion. I left my real review/experience below for the benefit of you and the benefit of the readers and raters of this site. Show people you care about it by addressing real feedback in focusing your energy there and not redirecting that energy into creating fake people to hide the issues. We'll understand. We're human. Thanks for your consideration. *

I placed my order with StyleWe on 2/15 for 13 items. On 2/17, I received a notification that three of the items were out of stock. I was told I could select another item(s) within 15% of the original amount. If I did not respond within 48 hours, I was told I would receive a refund within three business days. I opted not to respond, and a refund was issued to my account on 2/25 as promised. Although I was disappointed that three items were now unavailable, I completely understood that this may have been a one-off situation and was not concerned as this refund easily processed through PayPal.

I received my other items on 2/29 and the clothes were as-described and neatly packaged. This turnaround was fair as StyleWe indicated up-front that the items would take longer than usual because of the holiday and they included two scarves with the items to make up for the wait. The clothing sizes ran a little small, but I had measured according to the site and ordered up in a few instances. This is not a company where you would skip measuring and order the size number you are used to. I did not have to return for fit, but be prepared to thoroughly measure and use your best judgement based on other reviewers' feedback.

Upon receiving my order, I noticed that I did not receive a long-sleeved top. I also became concerned because the top was now on sale on the site for around 50% of what I had originally paid for it. I did not receive notification via an out-of-stock notification like I did with the other three items. I contacted StyleWe via the contact form on their site on 3/2 and, shortly thereafter, received another out-of-stock e-mail for the long-sleeved top shortly after the submission and also on 3/2. Again, I was told that, if I did not respond in 48 hours, I would receive a refund within three business days. On 3/4, StyleWe replied to my inquiry via the site regarding the missing item. They indicated that the item is in a hot sale, the designer makes it in bulk, and that it would ship out when it was ready. This clearly was conflicting information and there appeared to be a miscommunication somewhere.

I continued to receive daily out-of-stock notifications for the long-sleeved top. On 3/8, I became more concerned given the easy refund process the first time around and simply replied with, "Please issue the refund." I received another identical e-mail on 3/9, so I responded to indicate concerns that the refund was past the five business day turnaround from when the e-mails first started going out. Given Round #1 of the experience, I became nervous that this was clearly not as streamlined. On 3/11, I received a reply that the refund had been issued, but StyleWe was confused as they were talking about the refund I first received and not the $76 refund I am still owed.

I am concerned with the ordering process and how much I have to be on my toes in getting this refund appropriately issued. The clothes are fun and unique, but I do not think I would order again based on this experience alone. When companies hold on to my cash as long as it has been without actually ever delivering a product, then that is not right because I could be earning interest on that cash (probably pennies, but still, on principle).

After submitting this review, StyleWe confirmed the refund and it hit my account late on Monday, 3/14.

I have been shopping at ModCloth since 2010 when I ordered a dress for my engagement photo shoot. ModCloth has the sort of clothing that you wear and your friends tell you it is obvious you do not primarily shop at department stores. The quality for the price point is very good in my experience. I still wear that 2010 dress after laundering it (probably improperly on my part) for years and it has held up well.

The household items are very cute and I have ordered them here and there for hostess gifts. They always seem to be a hit as it beats the usual bottle of wine. Additionally, ModCloth has sales where you can get a very nice gift for under $10.

I have found their order fulfillment process to be very speedy. I usually have the item within a matter of days and shipping is not very expensive. Clothing is as-described and have never had to complete a return.

I have never had an issue with Neiman Marcus Last Call and love the clothing I find there. I find it really difficult to shop for clothing I like in stores, so I come to this site to find items that I would likely not find in a store due to my level of impatience. My favorite designers to order are XCVI and Young Fabulous and Broke as the fit is always great and the clothing is very comfortable. In my experience, sizing recommendations and quality are above average and my 3+ orders shipped very quickly. I was surprised to see some of the negative reviews here as I have not had an issue yet. The only reason I gave them four stars and not five is that I have not had to contact customer service for any reason, so I am not really equipped to provide feedback there. I enjoy shopping at this site and have always had a really positive experience.