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DO NOT PURCHASE ANYTHING FROM THEM! Their products are poorly made and ill fitting. They make returning it impossible. I have been going back and forth with them since early July in returning a dress. Even using FedEx to send it back (yes, I know that costs more than the dress but it is the principle) and they are making receiving it very difficult for FedEX.The FedEx International Distressed Shipments Team is now involved and a series of a dozen emails and attempts to deliver are all ignored by EricDress Customer Service. When asked for contact info for EricDress I gave them what is on EricDress' emails
Savannah - Customer Service Department
E-mail: *******@ericdress.com
Website: http://www.ericdress.com/
Tel: +86-29-*******
Yet they are still refusing to receive and refund. I am curious now as to how many more emails and time will pass before this will (if ever!) get resolved.
Kim L.'s review of EricDress earned 21 Very Helpful votes
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So far so good, let's hope the item ordered is good quality and undamaged in shipping.
Dear customer,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.Our representative will email you for your order, please kindly pay attention to your mail box.
We believe that your questions would be resolved soon.If you have any questions, please feel free to let us know at service@ericdress.com or reviews@ericdress.com with the title " Order ID+your issue".
Have a nice day.
Best wishes,
Ericdress Team