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I am having an issue with my order and contacted their customer service (which they only have by email).
It's been more than 3 weeks and they still haven't responded to my requirement.
Be aware of purchasing from them. They won't be helpful if you have any issues with your order.
Products used:
Ergolux Sorrento Electric Standing Desk
I have been using for 10 months and never had a bad experience with freelancer.com. But recently I realised that all the reviews (poor reviews) are RIGHT!
I recently withdraw money which I had in my freelancer.com account.
However, I received the amount of $100 missing. Then I have contacted support centre.
I was told that there has account issue.
"Since the employer has not complete the profile, the amount is currently hold. I suggest you to contact the employer and complete the profile"
This is JOKE! It says the project has completed and it shows the payment is "RECEIVED". But I am unable to withdraw...! (So basically freelancer.com is having this amount unless the employer completes the profile)
I have asked support so what does employer needs to do in order to complete his profile or how do I know if the profile is completed.
The answer is... "unable to give information as Privacy Policy. Please ask employer..."
So the project will continue and shows the payment is received. But there are NO WAY to know if the profile is complete or not and this result "hold" payment and unable to withdraw unless you ask the employer...
If you are tying to use freelancer.com, I don't say do not use but I do not suggest to do big project AT ALL! - The employer might not complete their profile and at the end, you will work for free.
* Support Centre is useless! - All they say is "Ask employer."
They really need to change some system... Well, as I have experienced this, I rate freelancer.com with one star.
Kimi N.'s review of Freelancer earned 8 Very Helpful votes
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Hello, Kimi. I regret to hear that you feel that way, but I can also understand your frustration regarding this. Upon checking, it shows that this has been resolved already via the ticket ID QHP-693-62161.
Furthermore, please note that there are certain protocols that need to be implemented for all our users' security. Be assured that we will continue to improve our process and services to give you the best online experience. Thank you and take care!