Kim H.

HORRIBLE customer service, returned with their shipping label which arrived on January 23,2015 at 11:53 and still no refund on January 29,2015! Here is the Live Chat copied and pasted, she disconnected without allowing me to respond again! Next live chat wouldn't even respond even though I was connected. ABSURD!

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Jessica: Welcome to Ideel
Jessica: Hello Zack
Zack: Okay you have had the boots back since 1/23 I am sure that is enough time to refund me. I want a refund to my account so that I can use it PLEASE it has been more than enough time
Jessica: May I please have your order number to look into this for you
Zack: 01/16/2015
Return No:
RA**************704-1_thumb CARLOS BY CARLOS SANTANA Prime
Color: Artic Gray
Size: 6 Processing
Refund in process View Return
Reprint Label
Jessica: THanks!
Jessica: One moment while I look into that fory ou
Jessica: *you
Zack:
Delivered On:
Friday, 01/23/2015 at 11:53 A.M.

Left At:
Dock

Signed By:
RED$#*!

Proof of Delivery

Jessica: Ok, Zack. It does take 3-5 business days following the day that we received your return, for it to process. Today is day four, so your credit should be available by the end of the day, tomorrow
Zack: This is absurd. I will never buy from your site again. CLEARLY the item is returned. Horrible customer service, I will write reviews everywhere. Never had an experience this bad on any other site.
Jessica: I do apologize for the inconvenience Zack. Is that all that I can assist you with today?
Zack: Should have checked reviews first, everyone says not to buy from your site that the customer service is terrible and so are the shipping...
Zack: You did not assist me Jessica
Jessica: I'm sorry that you feel this way
Jessica: do enjoy your evening
Jessica:
Thank you for using our Live Chat today! If you need any further assistance we have a few different options for you. Our FAQ contains lots of helpful information on a variety of issues. Of course, you can always log back into Live Chat, send us an inquiry on the site or email us at *******@ideel.com. Thanks for being a part of ideel, we hope to see you on the site again soon!

Jessica has disconnected.